neuroline
Create account

Terms of Service

Last updated: March 9, 2026

These Terms of Service govern access to and use of the Neuroline website and hosted AI phone receptionist platform, including number provisioning, call handling, call recordings and transcripts, team management, analytics, billing, and optional calendar integrations.

If you sign a separate order form, data processing agreement, or other written agreement with Neuroline, that agreement controls over these Terms to the extent of any conflict.

1. Eligibility and authority

  • You must be legally able to enter into this agreement and, if you use Neuroline for a company or other organization, you must have authority to bind that organization.
  • Neuroline is intended for business use. You are responsible for making sure your use of the service is lawful in each country or region where you operate.

2. Accounts and access

  • You must provide accurate account information and keep it up to date.
  • You are responsible for safeguarding login credentials and for activity that occurs under your account or workspace.
  • You must notify Neuroline promptly if you believe your account has been compromised or used without authorization.

3. The service

Neuroline provides software for AI-assisted phone reception, call routing, knowledge-base management, call review, appointment workflows, and related business operations. Some features depend on third-party providers such as Twilio, Retell, Cal.com, Google, and email or infrastructure providers.

We may improve, modify, replace, or discontinue features from time to time. We do not guarantee uninterrupted availability or that every third-party integration will remain available indefinitely.

4. Customer responsibilities and acceptable use

  • Use the service only in compliance with applicable telecom, privacy, consumer, recording, marketing, and AI-transparency laws.
  • Provide accurate prompts, FAQs, call flows, and other content, and review outputs before relying on them for business decisions.
  • Obtain any notices, consents, and permissions needed from callers, employees, invitees, and other data subjects, including notices about AI use or call recording where required.
  • Do not use Neuroline for spam, harassment, deception, impersonation, unlawful lead generation, or any emergency, medical, or other high-risk use where failure could lead to injury or serious harm.
  • Do not upload unlawful, infringing, or improperly obtained content, and do not submit sensitive personal data unless you have a valid legal basis and the service is appropriate for that use.
  • Do not interfere with the service, bypass security controls, probe for vulnerabilities, reverse engineer the platform except where the law expressly permits it, or resell the service without our written permission.

5. Customer data and privacy

As between you and Neuroline, you retain your rights in the data, prompts, knowledge-base content, recordings, transcripts, and business information that you submit to the service or cause the service to collect on your behalf.

You grant Neuroline a limited right to host, store, copy, transmit, analyze, and otherwise process that data as needed to provide, secure, support, and improve the service.

Where Neuroline processes personal data on your behalf, the parties may enter into a separate data processing agreement. If there is a conflict between that agreement and these Terms on a privacy-processing issue, the data processing agreement controls for that issue.

6. Third-party services

Neuroline works with third-party services for telephony, voice AI, authentication, calendar bookings, email delivery, hosting, and other infrastructure. Your use of those integrated services may also be subject to the third party's terms and privacy rules.

Neuroline is not responsible for third-party outages, carrier restrictions, policy changes, or external platform decisions, although we may try to mitigate operational impact where reasonably possible.

7. Fees and payment

Paid subscriptions, recurring fees, and usage-based charges, including call-minute or telephony-related charges where applicable, are governed by your pricing arrangement, dashboard billing settings, or written order form.

Unless stated otherwise, fees are exclusive of taxes. You are responsible for applicable taxes, duties, levies, and similar charges other than taxes based on Neuroline's net income.

If payment is overdue or a billing issue creates material risk, we may suspend or limit the affected workspace until the issue is resolved.

8. Intellectual property

Neuroline and its licensors retain all rights, title, and interest in the platform, software, branding, documentation, and underlying technology, excluding customer data.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal business purposes.

If you provide feedback or suggestions, Neuroline may use them without restriction or compensation.

9. Confidentiality

Each party must protect the other party's non-public business, technical, and commercial information using reasonable care and may use that information only as needed to perform under this relationship, unless disclosure is required by law.

10. Warranties and AI outputs

To the maximum extent permitted by law, the service is provided on an as available basis. Neuroline does not guarantee that the service will be uninterrupted, error-free, or suitable for every workflow or jurisdiction.

AI-generated answers, transcripts, summaries, extracted caller details, and booking actions may be incomplete, inaccurate, or contextually wrong. You are responsible for validating outputs and for deciding whether the service is appropriate for your use case.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or anticipated savings arising out of or related to the service.

To the maximum extent permitted by law, Neuroline's total aggregate liability for claims arising out of or related to the service will not exceed the amounts paid or payable by you to Neuroline for the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

12. Suspension and termination

We may suspend or restrict access if necessary to prevent harm, address security issues, respond to legal demands, stop abuse, or enforce these Terms. We may also suspend the service for material non-payment.

You may stop using the service at any time. Neuroline may terminate this agreement if you materially breach these Terms and fail to cure the breach within a reasonable period where cure is possible.

13. Effect of termination

On termination, your right to use the service ends. We may delete or disable access to customer data in accordance with the applicable agreement, our retention practices, and legal obligations.

Any provisions that by their nature should survive termination, including payment obligations, confidentiality, intellectual property, limitation of liability, and dispute terms, will survive.

14. Governing law and disputes

These Terms are governed by the laws of the Netherlands, excluding conflict-of-laws rules. Unless mandatory law requires otherwise, disputes will be submitted to the competent court in the Netherlands with jurisdiction over Neuroline's registered office.

15. Changes to these Terms

We may update these Terms from time to time. The updated version applies from the effective date shown on the page or in the notice we provide. Continued use of the service after the effective date means you accept the updated Terms.